Privacy policy

DS18 COOKIE AND PRIVACY POLICY

When you engage digitally with DS18 through one of our websites, mobile applications, online stores, or events; all of which are classified as a component of DS18's Platform ("Platform"), personal data may be collected or produced (processed). This document describes what options you have regarding your personal data; how it is used, shared, and secured, as well as how to get in touch with us.

Who oversees the handling of your personal data processing?

Depending on your use of DS18's platform and where you are on the globe, there are several DS18 organizations who oversee the processing your personal data. In this privacy statement, "DS18", "our", "we", or "us" refer to these pertinent DS18 organizations.

Where and when do we collect personal information?

To provide you with the goods or services you require, we must get some personal information from you. Whether you make purchases, get in touch with our customer care, ask to be contacted, open an account, take part in our events, or utilize our platform in any way; we require you to log in so that we can supply the service and have it recorded to your account (e.g. size, preferences).

Your login and account information, including screen name, password, and unique user ID; contact information, including name, email, phone number, and shipping and billing addresses; personal information, Payment or credit card information; images, photos, and videos; data on physical characteristics such as height, weight, and body measurements (such as estimated stride and shoe/foot measurements or apparel size); fitness activity data provided by you or generated by our platform (time, duration, distance, location, calorie count, pace/stride); or personal preferences such as your wish list and marketing and cookie preferences.

Photos, audio, contacts, and calendar information; or social network information, such as login information and any information from your open postings regarding DS18 or your discussions with us.

Certain information is automatically gathered from your device or web browser when you interact with our platform. The "Cookies and Pixel Tags" section of this privacy statement provides further details on these procedures. Device IDs, call status, network access, storage information, and battery information are all included in this data.

Cookies, IP addresses, referral headers, information about your web browser and version, web beacons, tags, and interactions with our platform are just a few examples of the data we collect.

KIDS

We abide by local laws and prevent those under the legal age of majority in their place of residence from registering on our platform. DS18 requires parental permission for all children taking part in any of our Platform’s activities and events.

Tools to Control the Personal Data We Gather

DS18 gives timely notification of gained consent for certain practices when someone uses our platform. We will ask for permission before using your location or sending you push alerts. Through the platform or by utilizing the default permissions on your device, we may gain this consent.

Many times, the platform of your mobile device or web browser will include extra options that let you regulate when your device gathers or distributes specific types of personal data. To control cookie usage or location sharing look to your mobile device or online browsers settings for a deeper understanding of its sharing capabilities. We urge you to learn how to utilize the tools on your platform. We use your personal information to deliver the goods or services you've asked of us. If you make a purchase on DS18.com or take part in an event or promotion, we will use the contact information you provide us to get in touch with you regarding the purchase, event, or promotion. To assist you in solving a problem or answering a query, we may utilize information you provide to our consumer services, such as shipping or payment details or the product you purchased.

We will gather and keep this personal information if you use our platform to track your physical activity or other fitness-related activities so that you may evaluate it later. You can be asked for your social media login information in order to publish material on social media.

To provide details about our offerings, events, and other promotional activities.

If you agree, we will contact you with information about DS18's goods, services, events, and other special offers that may be of interest to you. If you change your mind after giving your approval, you can cancel this communication at any time.

Direct Marketing

Where authorized by relevant legislation, DS18 may send you marketing messages about comparable products or services if you are a current client (for instance, if you have placed an order with us).  In other situations, we need your permission to send you marketing materials.

Personalization

To make messages about goods and services more relevant to you, we could combine the information you give us with data from other DS18 products or services; through your use of the DS18 platform, visits to or purchases made in DS18 stores, and involvement in DS18 events and contests. We may accomplish this by combining the data you give us with the data we receive on your online behavior for internal research and analysis purposes.

To run, enhance, and maintain our company, our goods, and our services.

The information you give us helps us personalize your experience with DS18. We utilize the information from your purchases for internal accounting, audits, and other purposes. To improve your user experience, this information assists us in identifying and fixing technical and service issues, managing our platform, also in understanding how you use our goods and services.

To defend our rights, our property, or the safety of others

To prevent, detect, or investigate fraud, abuse, unlawful use, or breaches of our Terms of Utility. To abide by court orders, governmental requests, or applicable legislation, we may also use personal data regarding your use of our platform.

For Uses In General Research And Analysis

For a better understanding of consumer behavior or preferences, we use data about how visitors use our platform and services. We may leverage data on product searches and discoveries made by DS18.com users to better comprehend how to arrange and display product options in our marketplace.

Account Connectivity

DS18 will ask your permission to connect and use personal data through Account Linking, including your purchases and returns, upon the linking of your DS18 account with a membership account at a DS18 Partner ("Account Linking"). We utilize this personal information to create the Partner Orders page that is displayed in your DS18 account and to get you access to certain perks when you buy with our Partners; such as access to special DS18 items, incentives, and experiences. Additionally, DS18 will use the personal data to tailor your experience on the DS18 Platform, and with permission, send you tailored marketing messages.

Other Objectives

We may use your personal information in other ways, in which case we will notify you specifically at the time of collection and, if required, secure your consent.

Legal Bases

Depending on how you use our platform, we may rely on certain legal justifications to treat your personal data.

We require your personal information to carry out agreements made when you purchased DS18 items from our platform. For example, to deliver your item, we require your payment and contact information.

For processing and for a few specific, restricted reasons when you use our Apps, we rely on your consent to uphold our end of the bargain with you (for example, for in-App purchases).

We also rely on other legal justifications, such as our business's legitimate interests in processing data to operate, enhance, and maintain our operations, products, and services; to protect our rights, property, or safety or those of others; and for general research and analysis. These justifications include the effectiveness of our marketing campaigns, our goods and services, events, and other promotional initiatives. We take reasonable steps to ensure that the interests we seek are balanced with your interests, rights, and freedoms when processing personal data for our legitimate reasons, which we are delighted to explain upon request.

We may also process your personal information to meet legal requirements or to safeguard your critical interests.

Sharing Your Personal Information

For the reasons mentioned above, DS18 discloses your personal information to processing service providers.

Service providers processing personal data on DS18's behalf include those handling credit cards and payments, shipping and deliveries, hosting, managing, and maintaining our data, distributing emails, conducting research and analysis, managing brand and product promotions, and managing specific services and features. We enter into agreements with our service providers that allow them to form the proper organizational and technological safeguards to secure your personal data.

With your permission, DS18's partners will link your DS18 account and offer you relevant services and experiences.

Other third parties may be required to: (i) conform to a government request, a court order, or applicable legislation; (ii) stop unauthorized usage of our platform or breaches of our rules and terms; (iii) defend ourselves against third-party claims; and (iv) aid in fraud prevention or investigation (e.g., counterfeiting).

Personalized and customized advertising services are offered to us by third-party targeted advertising suppliers. As authorized by relevant legislation, we utilize such services to compare personal data in their databases with aggregated data that we collect to build bespoke audiences and target advertisements according to your interests on the Internet, including social media. By utilizing the pertinent options in our platform, you can choose to not receive this targeted advertising.

 

To any other third party for whom you have given permission.

If we sell or transfer all or a portion of our business or assets, we may also transfer any personal information we hold about you (including in the event of a reorganization, spin-off, dissolution, or liquidation).

What You Share

You can build a public profile on our platform when you utilize specific social features. This profile can contain details like your screen name, profile photo, and birthplace. You may also distribute stuff, such as details on your DS18 activities, to your friends or the general public. We advise you to limit the information you make accessible through DS18's social features by using the tools we offer for regulating social sharing.

Encryption and security for the PROTECTION and MANAGEMENT of Your Personal Data

To preserve the security of your personal data, we employ a number of organizational and technological security measures, such as encryption and authentication methods.

Personal Data Transfers Outside the U.S.

The personal information we gather (or process) in connection with our Platform is kept in the United States and other nations. Your personal information may be shared with data recipients who are based in nations other than the one in which it was initially obtained by DS18. Comparatively to the nation in which you first gave your data, the regulations in those other countries could not offer the same level of data protection.

Keeping your Personal Data Around

Your personal information will be kept for as long as required to fulfill the objectives outlined in this privacy statement (unless a longer retention period is required by applicable law). This basically implies that we'll hold onto your personal information for as long as you maintain a DS18 account. We keep personal information longer for purchases of products in order to comply with legal responsibilities (such as tax and sales laws and for warranty purposes).

YOUR RIGHTS Regarding Your Personal Information

You have the right to ask for any of the following: (i) access to your personal data; (ii) a copy of your personal data in an electronic format (portability) that can be given to another business; (iii) the rectification of any incomplete or inaccurate personal data; or (iv) the deletion or restriction of your personal data under certain conditions permitted by applicable law. These privileges are not unqualified. You have the right to revoke your permission at any moment when we have requested it for the processing of your personal data (such as Account Linking).

Refusing Direct Marketing

If you have a DS18 account, you may update your settings in the "see or change my profile" part of our website to stop getting commercial emails from DS18. By clicking the unsubscribe link or adhering to the instructions provided in the message, you may also opt-out by changing your email or SMS subscriptions.

PICTURE TAGS with COOKIES

When you use our platform, DS18 gathers data from your browser, which may contain personal information. We gather this information using a variety of tools, including cookies and pixel tags, and it may include: Your IP address; (ii) a unique cookie identifier, cookie information, and knowledge of whether your device has software to access particular features; (iii) a unique device identifier and device type; (iv) your domain, browser type, and language; (v) your operating system and system settings; (vi) your country and time zone; (vii) previously visited websites;

 

Through cookies, third-party plug-ins, and widgets, third parties may also gather information via our platform. These third parties directly gather data from your web browser, and the way they treat it is governed by their respective privacy rules.

We track how our customers use the platform and employ pixel tags and cookies to learn more about their preferences (such as country and language choices). This helps us serve our clients better and enhance their online experience. To improve our platform, we employ cookies and pixel tags to gather statistics and aggregate information about user activity on the platform.

On our platform, cookies fall into one of three categories:

Functional: These cookies are always enabled since they are necessary for the fundamental operation of the site. Cookies that enable us to remember you when you browse our platform during a single session or, at your desire, from session to session are among them. Along with facilitating the checkout and shopping bag processes, they also support security concerns and legal compliance.

Performance: By measuring use, these cookies help make our platform more functional. These cookies enable us to remember your chosen site preferences and, in certain circumstances, speed up the processing of your request. Refusing certain cookies could cause sluggish site performance and poorly personalized suggestions.

Advertising and social media: Social media cookies provide you with the option of connecting to your social networks and sharing platform content on them. Advertising cookies (of third parties) gather data to help advertise more effectively to your interests both on and off our Platform. These cookies may occasionally include the processing of your personal information. You could see less relevant advertising if you refuse certain cookies, or you might find it difficult to connect to Facebook, Twitter, or other social networks and/or share information on those platforms.

By going to the "Cookie Settings" link at the bottom of each page of our websites, you can always modify your preferences.

We advise downloading a web browser plugin designed for this purpose if you want a thorough and current list of every third party accessing your web browser (via DS18 Platform or elsewhere). Additionally, you have the option of having your computer notify you each time a cookie is received or disabled all cookies altogether. On each browser and device you use, you may adjust this through the options menu.

Because each browser is a little bit different, check the Help menu to find out how to properly edit your cookies. If you disable cookies, you might not have access to many of the features that improve the functionality of our platform and some of our services might not work as intended.

On your mobile device, you may similarly change your ad options at the device level. For instance, in iOS, go to Settings > Privacy > Advertising > Limit Ad Tracking to change your advertising choices. On Android, go to Settings > Google > Advertisements > Opt out of interest-based ads to change your advertising choices.

Platform

Using the DS18 Platform with Products and Services from Third Parties

You may communicate with a wide range of different digital goods and services using our platform. Our platform can function along with third-party tools for social media, music streaming, and other digital services.

Your privacy rights on third-party platforms will be controlled by their own rules if you choose to link your DS18 account with a third-party device or account. The terms of those platforms and partners will control the information that lives there if you decide to publish your DS18 activities on third-party social media platforms or ask us to connect your DS18 account with your membership accounts with DS18's partners.

For your convenience, our platform may offer links to other (third-party) websites and applications. We recommend that you carefully read the privacy statements or policies posted by any linked websites or applications. We are not liable for the content of any connected websites or applications that are not in our ownership or control, for any actions taken in connection with those websites or apps, or for their privacy policies.

NEWS Regarding Our Privacy Policy

Our procedures and the applicable law are always evolving. If we decide to make modifications to our privacy statement, we will announce them on our platform. If we make significant changes to how we handle your personal data, we will either notify you beforehand or, if required by law, ask for your permission before making such changes. We firmly advise you to read our privacy statement and stay up-to-date on our procedures. This privacy statement was most recently updated in November 2022.

QUESTIONS and Comments

We encourage inquiries, suggestions, and grievances regarding our privacy practices and policy.

Please use our DS18 Contact Us information if you want to give us feedback, if you have any questions or issues, or if you want to exercise your rights in relation to your personal data.

If you approach us with a privacy concern, we will investigate it with the goal of finding a prompt and efficient solution. Additionally, you have the right to file a complaint with the appropriate supervisory body in the nation in which you now reside.